Payment Policy
Dear customer,
To provide a smooth and secure shopping experience on Nook & Tick, we offer several payment methods. This Payment Policy explains the payment and billing conditions applicable to orders placed on nookandtick.com.
1. Currency and Billing
All prices displayed on nookandtick.com are shown in British Pounds (£).
Any applicable delivery fees are clearly displayed before the final confirmation of the order and during checkout.
The total amount payable is shown before payment is completed.
2. Payment Due Date
Payment is due immediately when the order is placed.
An order is considered confirmed only after payment has been successfully received and validated.
No product will be shipped before full payment has been confirmed.
3. Accepted Payment Methods
We currently accept the following payment methods:
Credit & Debit Cards
- Visa
- Mastercard
- American Express
Digital Wallets
- Apple Pay
The available payment methods are displayed clearly during checkout.
We do not accept cash on delivery (COD) or bank transfers.
4. Payment Security
Payment security is important to us.
Our store is hosted on Shopify, an e-commerce platform designed to support secure online transactions.
Payments are processed by certified payment providers, including Shopify Payments where available.
Payment information entered during checkout is encrypted through a secure connection.
Full card details are never stored on our servers.
5. Order Confirmation
After payment has been validated:
- an order confirmation email will be sent to the email address provided during checkout;
- this email confirms that your order has been received;
- a shipping confirmation email will be sent later once the order has been dispatched, where applicable.
6. Failed or Refused Payments
If a payment is refused or fails, the order will not be confirmed.
Nook & Tick cannot be held responsible for payment refusals caused by the customer’s bank, card issuer or payment provider.
Any additional fees charged by the customer’s bank or payment provider remain the customer’s responsibility.
7. Accuracy of Payment Information
The customer agrees to provide accurate, complete and up-to-date payment, billing and contact information when placing an order.
Any error or incomplete information that may cause payment failure or order processing delays is the customer’s responsibility.
8. Refunds
Any refunds are processed according to our Returns & Refunds Policy.
Refunds are issued to the original payment method used when placing the order.
Refund processing times may vary depending on the payment provider and the customer’s bank.
9. Contact & Support
For any question about billing or payment, you can contact us at:
Email: contact@nookandtick.com
Phone: +44 20 3769 1835 (non-premium rate number)
Contact Address: Nook & Tick – 1209 Mountain Road Place Northeast, STE N, Albuquerque, NM 87110, USA
Support Hours: Monday to Sunday, 10:00 AM – 6:00 PM (UK time)
Response Time: Within 24 hours
10. Company Information
The Nook & Tick online store is operated by:
ShinyRise LLC
Limited Liability Company registered in the State of New Mexico, USA
Registration Number: 0008055316
Business Address: 1209 Mountain Road Place Northeast, STE N, Albuquerque, NM 87110, USA
Email: contact@nookandtick.com
Phone: +44 20 3769 1835 (non-premium rate number)
Last page update: 10 May 2026
