Terms of service
This website is operated by Nook & Tick, a brand operated by ShinyRise LLC, registered in the United States.
Business Address:
1209 Mountain Road Place Northeast, STE N
Albuquerque, NM 87110
USA
Registration Number: 0008055316
Email: contact@nookandtick.com
Phone: +44 20 3769 1835 (non-premium rate number)
Throughout the site, the terms “we”, “us” and “our” refer to Nook & Tick, a brand operated by ShinyRise LLC. This website, including all information, tools and services available from this site, is offered by Nook & Tick to the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms & Conditions (“Terms of Service”, “Terms”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.
Please read these Terms carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services.
Any new tools or features added to the current store shall also be subject to these Terms & Conditions. You can review the most current version of the Terms at any time on this page. We reserve the right to update, modify or replace any part of these Terms by posting updates on our website.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
ARTICLE 1 – ONLINE STORE TERMS
By agreeing to these Terms & Conditions, you represent that you have reached the age of majority in your country or region of residence.
You agree not to use our products or website for any illegal or unauthorised purpose, nor to violate any laws in your jurisdiction.
You must not transmit any worms, viruses, malware or any destructive code.
Any violation of these Terms may result in the immediate termination of your access to our services.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for a legitimate reason, including suspected fraud, abusive behaviour, payment issues or violation of these Terms.
You understand that your content, excluding payment information, may be transferred over various networks and adapted to technical requirements. Payment information is encrypted during transfer through secure payment providers.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the website or service without express written permission from us.
The headings used in this agreement are included for convenience only and will not affect these Terms.
ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We aim to provide accurate, complete and up-to-date information on our website, including product details, prices, delivery information and customer policies.
However, errors, omissions or outdated information may occasionally occur. If you notice any incorrect information, you may contact us at contact@nookandtick.com.
You acknowledge that it is your responsibility to review the information available on the website before placing an order.
ARTICLE 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products may change without notice.
We reserve the right to modify, suspend or discontinue the website, products or services, in whole or in part, where necessary.
We shall not be liable to you or any third party for any modification, price change, suspension or interruption of the website or service, except where mandatory consumer rights apply.
ARTICLE 5 – PRODUCTS OR SERVICES
Certain products may be available exclusively online through our website.
Products may have limited quantities and are subject to return or exchange only according to our Returns & Refunds Policy.
We make every effort to display product colours, images, descriptions, dimensions and features as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the exact colour or finish of a product.
We reserve the right to limit the sale of our products to any person, geographic region or jurisdiction where necessary.
We do not guarantee that any product will meet every individual expectation, but we aim to provide clear product information to help customers make an informed purchase.
ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
The prices of products sold on the website are indicated in British Pounds (£).
Prices are displayed including applicable taxes where required by applicable tax regulations. The total price you pay is the one displayed on the checkout page before payment.
Any delivery or service fees are specified before the order is validated and added to the total amount payable.
We reserve the right to refuse or cancel any order for a legitimate reason, including payment issues, incorrect customer information, previous disputes or suspected fraud.
If we modify or cancel an order, we may attempt to notify you using the email address or phone number provided at the time of the order.
You agree to provide current, complete and accurate purchase, billing, delivery and contact information for all purchases made on our store.
ARTICLE 7 – ORDERS AND PAYMENT
Any order placed on the website constitutes an offer to purchase.
An order is considered accepted only after payment has been validated and an order confirmation email has been sent to the customer.
Payment is required at the time of placing the order. Available payment methods are displayed at checkout.
ARTICLE 8 – DELIVERY
Delivery areas, shipping costs, processing times and estimated delivery times are described in our Shipping Policy.
It is the customer’s responsibility to provide a complete and accurate delivery address when placing an order.
Nook & Tick cannot be held responsible for delays, failed deliveries or returned parcels caused by incorrect or incomplete information provided by the customer.
ARTICLE 9 – RETURNS, REFUNDS AND EXCHANGES
Returns, refunds and exchanges are handled according to our Returns & Refunds Policy.
We offer a 30-day return window from the date you receive your order, subject to the conditions set out in our Returns & Refunds Policy.
Nothing in these Terms & Conditions affects any mandatory consumer rights that may apply under applicable law.
Please review our Returns & Refunds Policy before placing an order to understand the return window, return eligibility conditions, return shipping costs and refund process.
ARTICLE 10 – INTELLECTUAL PROPERTY
All elements available on the website, including text, images, logos, graphics, icons, videos, product descriptions, page layouts and design elements, are protected by intellectual property laws.
Any reproduction, distribution, modification or unauthorised use of the website content, in whole or in part, is strictly prohibited without prior written authorisation.
ARTICLE 11 – PERSONAL DATA
The processing of personal information is carried out in accordance with our Privacy Policy, which is available on the website.
Please review our Privacy Policy for more information about how personal information is collected, used, stored and protected.
ARTICLE 12 – LIMITATION OF LIABILITY
To the extent permitted by applicable law, Nook & Tick cannot be held liable for indirect damages resulting from the use of the website or temporary inability to access it.
Nook & Tick’s liability cannot exceed the amount paid by the customer for the order concerned, except where mandatory legal rights apply.
ARTICLE 13 – FORCE MAJEURE
Nook & Tick cannot be held responsible for delays or failure to perform its obligations where this is caused by events outside its reasonable control, such as strikes, transport disruptions, natural disasters, technical failures, carrier delays or other force majeure events.
ARTICLE 14 – GOVERNING LAW
These Terms & Conditions and any separate agreements whereby we provide services or sell products shall be governed by the applicable laws relevant to the operation of the website and the sale of products to customers.
Nothing in these Terms & Conditions limits any mandatory consumer rights that may apply under the laws of the country where the customer resides.
ARTICLE 15 – DISPUTES
In the event of a dispute, the customer is invited to contact our customer support team first so that an amicable solution can be sought.
ARTICLE 16 – CHANGES TO THESE TERMS
You can review the most current version of these Terms & Conditions at any time on this page.
We reserve the right to update, modify or replace any part of these Terms by posting updates on our website. The Terms applicable to an order are those in effect at the time the order is placed.
ARTICLE 17 – CONTACT INFORMATION
Questions about these Terms & Conditions should be sent to us at:
Contact Address:
Nook & Tick – 1209 Mountain Road Place Northeast, STE N, Albuquerque, NM 87110, USA
Email: contact@nookandtick.com
Phone: +44 20 3769 1835 (non-premium rate number)
Support Hours: Monday to Sunday, 10:00 AM – 6:00 PM (UK time)
Response Time: Within 24 hours
Last page update: 10 May 2026
