Privacy policy
This Privacy Policy explains how Nook & Tick collects, uses, stores and protects your personal information when you visit nookandtick.com, place an order, contact us or interact with our website.
Nook & Tick is operated by ShinyRise LLC, a Limited Liability Company registered in the State of New Mexico, USA.
1. Data Controller
The data controller responsible for the processing of personal information is:
ShinyRise LLC
1209 Mountain Road Place Northeast, STE N
Albuquerque, NM 87110
USA
Registration Number: 0008055316
Email: contact@nookandtick.com
Phone: +44 20 3769 1835 (non-premium rate number)
2. Personal Information We Collect
We collect only the information necessary to operate our website, process orders, provide customer support and improve our services.
Information you provide to us
When you place an order or contact us, we may collect:
- First and last name
- Billing address
- Shipping address
- Email address
- Phone number
- Order information
- Customer support messages
Payment information is processed securely by our payment providers. We do not store full card details on our servers.
Information collected automatically
When you browse our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Time zone
- Pages viewed
- Products viewed
- Referral source
- Search terms used to reach our website
- Interaction with the website
- Cookies and similar technologies
This information helps us understand how visitors use the website and improve the shopping experience.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies to help the site function properly, improve your browsing experience, measure website performance and, where applicable, support marketing activity.
Cookies may be used for:
- Keeping products in your cart
- Remembering your session
- Securing the checkout process
- Understanding website performance
- Measuring marketing campaign performance
- Improving navigation and user experience
Where required, non-essential cookies are only used with your consent. You can manage your cookie preferences through the cookie banner or your browser settings.
4. How We Use Your Personal Information
We use personal information for the following purposes:
- Processing and managing orders
- Taking payments
- Shipping products
- Sending order confirmations and delivery updates
- Providing customer support
- Managing returns, refunds and exchanges
- Preventing fraud and protecting the website
- Improving the website and customer experience
- Measuring website performance
- Sending marketing communications, where you have consented or where permitted by law
- Complying with legal, accounting and tax obligations
5. Legal Basis for Processing
Where applicable under UK GDPR or GDPR, we process personal information on the following legal bases:
- Contract: to process your order, deliver products and provide customer support.
- Legal obligation: to comply with accounting, tax and legal requirements.
- Legitimate interest: to prevent fraud, improve our website, secure our services and manage business operations.
- Consent: for non-essential cookies and certain marketing communications, where required.
6. Sharing Personal Information
We may share personal information with trusted third-party service providers where necessary to operate our business.
These may include:
- Shopify, for hosting and operating our online store
- Payment providers, for secure payment processing
- Delivery and logistics partners, for shipping orders
- Email and customer support tools, for communication
- Analytics tools, such as Google Analytics, where enabled
- Advertising platforms, where marketing cookies or tracking have been accepted
- Technical service providers, for website maintenance and security
We may also share information where required by law, regulation, legal process or to protect our rights.
7. Targeted Advertising and Analytics
Where applicable, and subject to your cookie preferences, we may use your information to understand website performance and provide relevant advertising.
You can manage advertising preferences through platforms such as:
- Google advertising settings
- Your browser or device privacy settings
You can also manage non-essential cookies through our cookie banner where available.
8. International Data Transfers
As Nook & Tick is operated by a company registered in the United States and uses service providers that may operate internationally, some personal information may be processed outside the United Kingdom or European Economic Area.
Where required, such transfers are protected by appropriate safeguards, such as standard contractual clauses, adequacy decisions or other legally recognised transfer mechanisms.
9. Data Retention
We keep personal information only for as long as necessary for the purposes for which it was collected.
This may include:
- Order information: kept for the period required for tax, accounting and legal obligations.
- Customer support messages: kept for as long as necessary to manage your request and business records.
- Marketing data: kept until you unsubscribe or withdraw consent.
- Cookie data: kept according to the type of cookie and your cookie preferences.
When personal information is no longer needed, it will be deleted or anonymised where appropriate.
10. Your Rights
If you are located in the United Kingdom, the European Union or another region with applicable data protection laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, contact us at:
We may need to verify your identity before processing your request.
11. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing communications, we may send you product updates, offers and home inspiration.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
12. Security
We take reasonable technical and organisational measures to protect personal information.
These may include:
- Secure website connection
- Limited access to personal information
- Secure checkout through payment providers
- Fraud prevention tools
- Use of trusted service providers
However, no method of transmission over the internet or electronic storage is completely secure.
13. Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
If you believe that a child has provided us with personal information, please contact us so we can review and delete it where appropriate.
14. Complaints
If you are unhappy with how we handle your personal information, please contact us first at:
If you are located in the United Kingdom, you may also have the right to contact the UK data protection authority:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or website operations.
The version published on this page is the version currently in effect.
16. Contact
For any questions about this Privacy Policy or how your personal information is handled, you can contact us at:
Contact Address:
Nook & Tick – 1209 Mountain Road Place Northeast, STE N, Albuquerque, NM 87110, USA
Email: contact@nookandtick.com
Phone: +44 20 3769 1835 (non-premium rate number)
Support Hours: Monday to Sunday, 10:00 AM – 6:00 PM (UK time)
Response Time: Within 24 hours
17. Company Information
Nook & Tick is operated by ShinyRise LLC, a Limited Liability Company registered in the State of New Mexico, USA.
Registration Number: 0008055316
Business Address: 1209 Mountain Road Place Northeast, STE N, Albuquerque, NM 87110, USA
Email: contact@nookandtick.com
Phone: +44 20 3769 1835 (non-premium rate number)
Last page update: 10 May 2026
