Shipping policy
At Nook & Tick, we aim to provide clear and transparent information about order processing, shipping times and delivery conditions. This Shipping Policy explains how orders are processed and delivered to customers in the United Kingdom.
1. Delivery Area
We currently deliver to the United Kingdom.
Orders placed outside this delivery area may not be processed. If you wish to check delivery availability in your region, you may contact us at contact@nookandtick.com.
2. Order Cut-Off Time
Orders placed before 2:00 PM UK time, Monday to Friday, are registered in our system on the same business day, subject to product availability.
Orders placed after 2:00 PM UK time, during weekends, or outside processing days, are registered on the next business day.
Order registration does not guarantee same-day dispatch. Processing and shipping take place according to the processing times shown below.
Time zone: UK time
Processing days: Monday to Friday
3. Processing Times
Orders are processed within 1 to 2 business days, Monday to Friday.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information where tracking is available.
4. Delivery Times
After dispatch, the estimated delivery time for the United Kingdom is:
United Kingdom: 6 to 10 days, Monday to Saturday
The estimated total delivery time, including processing, is usually 7 to 12 business days.
Delivery times are estimates and may vary depending on the carrier, destination, local postal services or circumstances outside our control.
5. Shipping Costs
We offer standard tracked delivery for orders in the United Kingdom.
Delivery cost: Flat rate £2.95 (tracked)
Free delivery: Free UK delivery on orders over £70
Applicable shipping costs are clearly displayed before checkout and during the payment process.
| Country | Shipping Cost | Estimated Delivery Time | Postal Service / Carrier |
|---|---|---|---|
| United Kingdom | £2.95 | 7 to 12 business days, processing included | Royal Mail / Evri / DPD / UPS / DHL / YunExpress |
6. Carriers
Orders are shipped using postal services or carriers adapted to the delivery area in order to provide a reliable tracked delivery service where available.
Depending on the order and destination, delivery may be handled by services such as Royal Mail, Evri, DPD, UPS, DHL, YunExpress or another suitable delivery partner.
7. Order Tracking
When tracking is available, a tracking link will be sent by email after your order has been dispatched.
You can use this link to follow your parcel until delivery.
8. Delivery Address
It is the customer’s responsibility to provide a complete and accurate delivery address when placing an order.
Nook & Tick cannot be held responsible for delays, failed deliveries or returned parcels caused by incorrect or incomplete information provided by the customer.
9. Change of Delivery Address
If you need to change your delivery address, please contact us within 24 hours of placing your order at contact@nookandtick.com.
Address changes can only be made if the order is still being processed.
Once an order is in transit, we are no longer able to modify the delivery address.
10. Order Cancellations
You may request to cancel your order within 24 hours of order confirmation, provided that the order has not yet been shipped.
Once the order has been shipped, it can no longer be cancelled. You may still request a return after receiving your order, according to our Returns & Refunds Policy.
To request a cancellation, contact us as soon as possible at contact@nookandtick.com.
11. Delayed or Missing Parcels
If your order is unusually delayed or has not been received within the estimated delivery time, please contact our customer support team so we can review the situation and help with the next steps.
Please include your order number when contacting us.
12. Parcels Damaged in Transit
If your parcel arrives visibly damaged, we recommend refusing the delivery where possible and contacting our customer support team as soon as possible.
If the parcel was delivered in your absence or accepted before the damage was noticed, please contact us at contact@nookandtick.com and include clear photos of the product, packaging and shipping label.
Delivery issues involving damaged, faulty or incorrect products are handled according to our Returns & Refunds Policy.
13. Customer Support
For any question about shipping or delivery, you can contact us using the details below:
Email: contact@nookandtick.com
Phone: +44 20 3769 1835 (non-premium rate number)
Support Hours: Monday to Sunday, 10:00 AM – 6:00 PM (UK time)
Response Time: Within 24 hours
Contact Address:
Nook & Tick – 1209 Mountain Road Place Northeast, STE N, Albuquerque, NM 87110, USA
14. Company Information
Nook & Tick is operated by ShinyRise LLC, a Limited Liability Company registered in the State of New Mexico, USA.
Registration Number: 0008055316
Business Address: 1209 Mountain Road Place Northeast, STE N, Albuquerque, NM 87110, USA
Email: contact@nookandtick.com
Phone: +44 20 3769 1835 (non-premium rate number)
Last page update: 10 May 2026
